About the Role
1. Develop and formulate the Club’s long and short term objectives, goals, policies and programs as well as capital and operating budgets
2. Maintain and disseminate throughout the Club a basic management philosophy which designed to effectively guild all Club personnel towards optimum operation result, employee morale, membership and guest satisfaction
3. Develop the department’s work plan and execute it professionally with the available manpower and logistic of the club
4. Complete at least one-detailed tours (inspection) throughout the whole clubhouse daily and advise the General Manager of any observations. Prepare action plan and closely follow up
5. Ensure improved communication with members as well as staff and communicate comments and feedback of value of the General Manager
6. Handle complaints from members – verbal or in writing – and takes positive and proactive action.
7. Work with GHR to conduct knowledge-based training and re-training to the frontline and operation staff and maintain a high standard of service and safety towards all operations conducted at the club
8. Ensure that all operation(s), workshop premises, dock systems and club boats involved in operations are properly licensed with the relevant authorities
9. Prepare reports regarding Club history, surveys, trends, operations etc. that serve to support top Management decision
10. Ensure the club to provide all available supports and resources to the special events – either organized by the Club or in conjunction with other subsidiaries
Requirements
Degree holder in Estate/ Clubhouse Management or related discipline and solid experience in operating an international standards marina and club house facilities.
Minimum 10 years relevant experience, 6 of which at managerial level
Good command of spoken and written English
Related marina/yacht club experience will be an added advantage
Good leadership, analytical and problem solving skills
About the Company
To be in-charge of an international class marina with 200 berths and recreational marina club operation, from team goal setting to meeting financial targets and enhancing members’ satisfaction in the club.